NP Pro

1.Cannot Connect To The Control Software

-Please check whether the RJ45 interface indicator on the output node or CMS node is working. If it does not work, then the network cable may be abnormal. Please replace the network cable and try again.

-The default IP of the controller is 192.168.0.200, so you need to set the control computer and all devices in the controller to the same network segment (input node/output node/KVM Server/Web Server) .

IP address:192.168.0.xx(2~254) Subnet mask:255.255.255.0 Default gateway:192.168.0.1

-If you still cannot connect, please contact iSEMC technical support staff to provide you with remote support.

2.Nothing Is Displayed On The Screen

-First, please check the LED indicator of the output node. This indicator corresponds to the connection status of the output interface. If the LED indicator does not work, then you need to check whether the Mapping function in the control software has completed the mapping (mapping function: custom screen and The connection relationship of the output interface), as shown in the figure below, the output interfaces 192.168.50.200 and 192.168.50.201 have been mapped, so when the output interfaces 192.168.50.200 and 192.168.50.201 are connected to the screen via HDMI, the content will be displayed, but other interfaces Because there is no mapping, it cannot be displayed and the LED indicator will not work.

-After the mapping is completed, if the output interface indicator still does not work normally, please contact iSEMC technical support staff to provide you with remote support.

3.Input/Output Display Abnormalities

-please exchange the HDMI cable with the abnormal corresponding HDMI cable with other indicators working normally. If the corresponding HDMI cable is exchanged, the problem follows the HDMI cable, Then it may indicate that the HDMI cable at the project site is abnormal, just replace the HDMI cable. If the problem does not follow the HDMI cable, you can contact the iSEMC technical support staff to support you remotely.

4.Cannot Capture Full Screen

-The signal window displayed to the video wall through the Capture software is incomplete, right-click on the desktop Display SettingScaling and Layout, select 100% and restart the Capture software test

-If the above steps are not resolved, please contact iSEMC technical support staff to provide remote support for you.

5.Failed To Upload Picture

-Currently, the picture format supported by NP Pro is (.jpg). Pls change the picture format to(.jpg) and try again.